Chats
12 Aug 2021

Steven Hoisington

Reading Time: < 1 minute

What stays with me…

1. Core values of a system define its arc of evolution. I must define them before I design a system.

2. Balance the needs of all stakeholders. I must appreciate all systems as multi-sided platforms.

3. When giving feedback, always answer “So what?” In its absence, the feedback has no meaning.

Exploring: The Baldrige Excellence Framework, NIST

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