What stays with me…
1. Who says “It works” matters. Thoughtful people must champion the ideas that I am developing.
2. Every new idea comes forth as hype and fantasy. I must work through the myths and mind shifts.
3. For new thinking to succeed, it must either improve service quality or improve the ability to improve.
Exploring: Don’t Be Unique, Be Better. Patrick Barwise, MIT Sloan Management Review